Service Offering
Digital Transformation
Legacy operating models can't keep pace with today's disruption. Drawing on extensive operational leadership experience from Fortune 500 companies and strategic expertise from top-tier consulting firms, Catalant experts redesign operations across people, processes, and platforms to:
APPROACH
From Legacy Constraints to Digital-First Execution
01
Identify execution barriers
Assess operating models to pinpoint where friction caused by legacy processes and technologies. Map cross-functional bottlenecks slowing delivery and customer experience gaps. Provide targeted diagnosis of transformation priorities for immediate action.
02
Benchmark digital maturity
Evaluate organizational readiness using Catalant's capability-led digital maturity framework. Provide data-driven insights on gaps in tooling, talent, and governance against industry benchmarks.
03
Design future operating model
Co-create a digitally optimized execution framework with redefined roles, cross-functional pods, and streamlined governance. Develop a model that enables faster decision-making and customer-centric operations.
04
Build transformation roadmap
Develop a phased implementation strategy balancing quick wins and foundational changes. Create resource plans and change management approaches that deliver early value while building toward the target state.
05
Align governance and metrics
Define success metrics, execution cadence, and implementation forums with clear performance dashboards. Establish accountability mechanisms that translate strategy into measurable business results.
06
Mobilize and accelerate
Launch transformation with focused teams and hands-on execution support for rapid adoption. Drive momentum through early wins while building sustainable capabilities for ongoing digital evolution.
WINNING TOGETHER
Digital Transformation Use Cases
Problem
A multi-service energy provider struggled with customer acquisition and retention due to fragmented business lines. Siloed operations across Electricity, Home Services, and Natural Gas created disjointed customer experiences, inconsistent support processes, and declining NPS scores. Leadership lacked unified visibility into customer journeys and a scalable model to improve service quality.
Action
The team assessed current-state maturity, redesigned core workflows, and implemented cross-functional service pods supported by integrated digital tools. They developed a future-state operating model that unified customer data and standardized service delivery. Role redesigns, frontline enablement playbooks, and KPI dashboards to measure performance were created.
Results
A unified customer experience for scalable, profitable growth led to:
- 22% increase in new customer acquisition across all service lines
- 35% reduction in average customer onboarding time
- 5-point lift in NPS within six months
Financial Services Modernization
A financial services product team faced growth limitations due to an aging platform with limited integration capabilities and a rigid user interface. Talent gaps and technical constraints threatened innovation and operational efficiency. Consultants developed a strategic modernization plan, assembled specialized technology resources, and created a value-driven roadmap prioritizing high-impact features. The transformation delivered 8x projected revenue on the first module launch, developed a tailored accounting system for HOA management, and established a repeatable process for continuous development.
featured experts
Digital Transformation Consultants
Sameer K.
Ex-IBM and Wipro digital transformation leader with 7x industry awards
Turning AI into ROI for Fortune 100 and SMB energy, technology, and healthcare leaders for 20+ years. Specializes in designing operating models that accelerate digital adoption, align talent and tech, and deliver measurable growth, efficiency, and business value.
Tom C.
Ex-Fortune 500 and PwC technical leader driving digital transformation
20+ years helping enterprises modernize legacy applications into scalable, cloud-native platforms. Creates phased buy/build/partner roadmaps that deliver early revenue wins (8× ROI) while building momentum for continuous innovation.
Simon M.
Ex-BCG consultant and PE-funded CEO leading digital transformation
Helping clients capture 10-30% efficiency gains over a decade through process digitization and automation. Combines consulting expertise with hands-on CEO experience acquiring and transforming 10 portfolio companies in consumer e-commerce.
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