Service Offering
Digital Transformation
Legacy operating models can't keep pace with today's disruption. Catalant Experts bring extensive operational leadership from Fortune 500 companies combined with strategic expertise from top-tier consulting firms to redesign operations across people, processes, and platforms that:
APPROACH
From Legacy Constraints to Digital-First Execution
01
Identify execution barriers
Assess operating models to pinpoint where friction caused by legacy processes and technologies. Map cross-functional bottlenecks slowing delivery and customer experience gaps. Provide targeted diagnosis of transformation priorities for immediate action.
02
Benchmark digital maturity
Evaluate organizational readiness using Catalant's capability-led digital maturity framework. Provide data-driven insights on gaps in tooling, talent, and governance against industry benchmarks.
03
Design future operating model
Co-create a digitally optimized execution framework with redefined roles, cross-functional pods, and streamlined governance. Develop a model that enables faster decision-making and customer-centric operations.
04
Build transformation roadmap
Develop a phased implementation strategy balancing quick wins and foundational changes. Create resource plans and change management approaches that deliver early value while building toward the target state.
05
Align governance and metrics
Define success metrics, execution cadence, and implementation forums with clear performance dashboards. Establish accountability mechanisms that translate strategy into measurable business results.
06
Mobilize and accelerate
Launch transformation with focused teams and hands-on execution support for rapid adoption. Drive momentum through early wins while building sustainable capabilities for ongoing digital evolution.
WINNING TOGETHER
Digital Transformation in Action
Problem
A multi-service energy provider struggled with customer acquisition and retention due to fragmented business lines. Siloed operations across Electricity, Home Services, and Natural Gas created disjointed customer experiences, inconsistent support processes, and declining NPS scores. Leadership lacked unified visibility into customer journeys and a scalable model to improve service quality.
Action
The Catalant team assessed current-state maturity, redesigned core workflows, and implemented cross-functional service pods supported by integrated digital tools. They developed a future-state operating model that unified customer data and standardized service delivery. Role redesigns, frontline enablement playbooks, and KPI dashboards to measure performance were created.
Results
A unified customer experience for scalable, profitable growth led to:
- 22% increase in new customer acquisition across all service lines
- 35% reduction in average customer onboarding time
- 5-point lift in NPS within six months
Financial Services Modernization
A financial services product team faced growth limitations due to an aging platform with limited integration capabilities and a rigid user interface. Talent gaps and technical constraints threatened innovation and operational efficiency. Catalant Experts developed a strategic modernization plan, assembled specialized technology resources, and created a value-driven roadmap prioritizing high-impact features. The transformation delivered 8x projected revenue on the first module launch, developed a tailored accounting system for HOA management, and established a repeatable process for continuous development.
Apparel Brand Digital Acceleration
A $10B global apparel company struggled with fragmented digital investments, siloed teams, and outdated infrastructure limiting growth across direct-to-consumer, wholesale, and global markets. Catalant Experts partnered with executive leadership to build a comprehensive transformation strategy, conduct capability diagnostics, and design a new operating model with agile execution pods. The transformation delivered $3B in digital-driven revenue growth within 36 months, 22% higher direct-to-consumer margins, and consolidated 45+ legacy platforms into a unified architecture.
FEATURED EXPERTS
Featured Digital Transformation Experts
Sameer K.
Ex-IBM and Wipro digital transformation leader with 7x industry awards
Turning AI into ROI for Fortune 100 and SMB energy, technology, and healthcare leaders for 20+ years. Specializes in designing operating models that accelerate digital adoption, align talent and tech, and deliver measurable growth, efficiency, and business value.
Tom C.
Ex-Fortune 500 and PwC technical leader driving digital transformation
20+ years helping enterprises modernize legacy applications into scalable, cloud-native platforms. Creates phased buy/build/partner roadmaps that deliver early revenue wins (8× ROI) while building momentum for continuous innovation.
Ben L.
Ex-AB InBev digital transformation head and PVH Corp CTO
Architecting enterprise-wide digital transformations for global organizations for 20+ years. Pioneered platform modernization and agile models that unlocked billions in value across supply chain, DTC, and customer experience.
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