Service Offering
Process Improvement
Companies that achieve operational excellence consistently outperform competitors by reducing costs, improving quality, and accelerating growth. Catalant Experts leverage deep operational expertise and proven methodologies to redesign processes that stick. Having led process optimization initiatives across industries, we help to:
APPROACH
Transform Operations for Sustainable Excellence
01
Assess current state
Conduct comprehensive process mapping and performance baseline analysis, identifying inefficiencies, bottlenecks, and root causes of operational challenges through data analysis and stakeholder interviews.
02
Define success metrics
Establish clear business goals tied to measurable KPIs, whether targeting cost reduction, faster cycle times, higher quality, or improved customer experience.
03
Identify improvements
Apply root cause analysis, value stream mapping, and performance benchmarking to uncover both quick wins and strategic changes with greatest potential impact.
04
Design targeted solutions
Develop tailored improvements using proven methodologies. Prioritize based on business impact, implementation feasibility, and alignment with strategic goals.
05
Implement with precision
Execute improvements through structured project management, ensuring smooth transitions while managing risks, tracking milestones, and maintaining stakeholder engagement.
3
Sustain improvements
Validate results post-implementation, establish systems for ongoing monitoring, and embed continuous improvement practices to achieve lasting operational excellence.
WINNING TOGETHER
Process Improvement in Action
Problem
A fast-growing e-commerce company struggled with rising operational costs and fulfillment delays. Manual inventory tracking caused frequent reconciliation errors, while warehouse inefficiencies and outdated workflows caused bottlenecks. The lack of real-time visibility and a fragmented supply chain hampered scalability and customer satisfaction.
Action
Catalant Experts conducted a comprehensive operational assessment within the first week, shadowing key teams and analyzing inventory accuracy, order cycle times, and returns processes. The team evaluated warehouse layouts, SKU placements, and storage utilization, identifying immediate improvements in systems, workflows, and labor allocation
Results
Strategic execution led to:
- $1.5M annual cost savings by implementing a direct-to-consumer shipping model
- 52% increase in warehouse operational capacity through layout redesign
- 46% reduction in backstock inventory, improving space utilization
- 5-day reduction in average transit times, enhancing customer satisfaction
Utility Billing Accuracy Improvement
A utility billing services provider struggled with significant invoicing inaccuracies, dealing with over $20M in overbilled/underbilled revenues. Catalant Experts documented over 40 order-to-cash processes using structured business process mapping standards and identified over 110 improvement opportunities. The resulting prioritized implementation roadmap enabled the Chief Accounting Officer to systematically address core operational weaknesses and dramatically improve billing accuracy.
New Product Development Pipeline Optimization
A manufacturing company with more than 80 unfocused NPD ideas and 20 diluted projects needed help to develop a clear business impact assessment. Catalant Experts implemented a market-driven 4-stage gate process with financial modeling and defined metrics, reducing active projects to under 10 high-probability initiatives. The company achieved 4 successful product launches within 6 months and streamlined resource allocation because of the data-driven prioritization.
FEATURED EXPERTS
Process Improvement Experts
Paul R.
Ex-Oliver Wyman, Alvarez & Marsal process improvement expert
Spearheading enterprise-level transformations through process improvement & redesign using Lean/Six Sigma methodologies. Has delivered quantifiable operational impact for energy, utility, industrial and PE portfolio company clients for over 25 years.
Charlie K.
Operational excellence expert specializing in enterprise-wide lean process improvement
A 30 year track record of transforming complex operations, utilizing Lean methodologies and data-driven analysis to streamline workflows, improve efficiency, and deliver sustainable process improvements across various industries.
Wendi W.
Operations executive specializing in industrial and PE portfolio process improvement
Developing market-driven processes across chemicals, manufacturing, and energy sectors for over 25 years. Creates simple yet robust process frameworks that scale with business growth while delivering sustainable operational efficiency and measurable results.
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