Experienced Strategist in Healthcare and Product Development


Bachelor of Arts (B.A.) from Williams College  
Activities: Dean’s List

Development Studies from SOAS University of London  
Activities: Dean’s List

Work Experience

Consultant at Cleartonic LLC 
October 2022  – present

Director of Platform Solutions Portfolio at Truepill 
Jun 2021  – October 2022

Director of Platform Solutions Portfolio at Truepill
April 2022 – October 2022

  • Truepill is a Series D B2B health tech startup funded by Oak HC/FT, Optum Ventures, & Initialized Capital
  • Led solutions and go-to-market strategy for the largest business unit with $400M+ in annual revenue from
    healthcare tech products and services for 150+ clients
  • Standardized product offerings to streamline sales cycles and improve implementation speed as the
    central point of contact with cross-functional leadership across engineering, product, growth, and ops
  • Created pricing and data reporting strategy across solutions based on market analysis to provide
    additional insights to clients and internal teams to inform product direction

Director, Strategy and Operations – Diagnostics at Truepill
December 2021 – April 2022

Senior Manager, Strategy and Operations – Diagnostics at Truepill
June 2021 – December 2021

  • Hire #2 in the Diagnostics business, reaching $40M+ revenue in its first year. Turned the goal of improving access for at-home lab testing into products and roadmaps, as well as day-to-day operations serving clients such as Levels, 23andMe, Abbott, and more. Promoted within 6 months of hire
  • Ideated, built, and launched the mobile phlebotomy product to make access to lab testing easier (90 NPS)
  • Created the first patient education program with a top 10 Biopharma worth $3M in annual contract value
    with 70%+ contribution margins

Innovation Consultant at GSK
Jun 2020  – Jun 2021

Assess and implement new digital technologies for the $40B+ pharma company by evaluating potential future opportunities and disruptions (5+ year)

  • New Product Development: Design an AI pilot for ~12,000 R&D scientists and leadership that manage $5B annual R&D budget  by managing an agile team
  • Innovation Governance: Help develop framework and metrics to prioritize ideas and measure KPIs for 13 team members across tech, strategy, and operations

Sr Manager, Content & Growth Partnerships at Bot Md 
Oct 2019  – Apr 2020

  • Led go-to-market for the Y Combinator-backed conversational AI assistant with 13,000 physician users
  • Product development: Created and launched a patient-facing chatbot from user feedback in a scrum master capacity. Built COVID-19 bot for clinician questions, adopted by the two largest hospitals in Singapore

About Me

I’m a strategy and innovation consultant that helps businesses assess and implement growth opportunities. I love solving thorny problems through in-depth user and market research, analyzing ROI of new solutions, helping create strategy and product roadmaps, and crafting go-to-market plans based on data and strategic alignment.
Former experience includes:

  • Head of solutions and GTM strategy for Truepill, a Series D health tech startup
  • Head of growth and product development for a healthcare AI software company (YC-backed)
  • Strategy lead at Fresenius (2,500+ locations, $13B revenue) to identify and operationalize growth opportunities
  • 4 years of strategy and innovation consulting at Innosight (acquired by Huron)
  • Founder of Halo Cups, a profitable e-commerce menstrual cup brand with a mission for health equity


Project Categories

  • New Market Entry
  • Go-to-Market Strategy
  • Brand Strategy
  • Public Relations Strategy
  • Technology Implementation Project Management
  • Business Process Redesign
  • Commercial Operations
  • Process Improvement
  • Value Creation Strategy
  • Strategic Planning
  • Business Impact Analysis
  • Data Science & Analysis
  • Data Visualization
  • Benchmarking


  • Healthcare Services
  • Technology
  • Medical Technology
  • Pharma & Biotech
  • Consumer Goods

Interested in finding more Experts like Su-Young?

Post A Project