Program & Change Management Expert


MBA from New York University
Focus: Business & Public Administration

Work Experience

Founder & Principal Consultant at Nsp&Co 
2019  – present

NSP & Co. is a change management consulting firm focused on change strategy development, change program execution, organizational design, stakeholder engagement, communications, training and knowledge management for digital transformations, post merger integration, enterprise effectiveness, as well as contingency and continuity planning and execution.

Head of Organizational Change Management at Dell 
2006  – 2009

In partnership with senior leaders, designed and built a high-performing organizational change management and learning consulting practice from the ground up. Delivered results from strategy to execution on client engagements Developed and enabled group with robust methodology, tools and accelerators to execute engagements globally Developed and deployed an integrative Knowledge Management model with communities and knowledge hubs aimed at driving greater collaboration minimizing silos, and fueling innovation Recruited, mentored and developed the next level of leaders. Served as speaker, facilitator, advisor and catalyst for company.

Director, Change Management Strategy & Planning at Pfizer 
2005  – 2006

Contracted by PMO to develop and implement change management strategy for an enterprise-wide, leading-edge Integrated Information Management System impacting 44,000 employees and changing the way staff accesses information in their daily work.

Sr. Manager, Strategy & Effectiveness – Global Corporate Services at American Express 
2003  – 2005

Recruited to transform Corporate Services’ Sales & Account Management organization to become more customer-centric due to increased competition in premium card space. Spearheaded major strategic transformation, process improvement and organizational change management projects for Corporate Services business unit. Scope included partnering with the corporate Data Analytics Team and serving as Data Translator for group. Post implementation promoted to lead a revenue generating, global, partially virtual team of seven managers and direct a portfolio worth over $22 billion. Responded to RFPs BAF Presentations, and guided the Deal Team in crafting winning responses.

Organizational Change Management Lead at Ccp Consulting 
2002  – 2002

Hired to build the firm’s first ever organizational change management offering to help anchor client’s business and IT implementations for maximum benefit realization. The various assets and key accelerators of the Organizational Change Management Practice included: change management framework methodology, sales presentations and materials, as well as internal knowledge building items. Trained the sales team and consultant staff on use and served as advisor to clients on how to properly plan and execute change management and communications for enterprise-wide modernization and transformation programs.

Project Manager at Accenture 
1998  – 2001

About Me

Niki St Pierre is the Founder and Managing Director of NSP & Co. She serves leading private and public sector organizations on issues related to organizational strategy, design, change, transformation and culture. Over her 20-plus year career in consulting she has led many large-scale performance transformation and alignment of organizations, improving both effectiveness and efficiency through integration, technology enablement, restructuring and capability building.


Project Categories

  • Change Management
  • Strategic Transformation
  • Mergers & Acquisitions
  • HR Project Management
  • Digital Transformation Roadmapping
  • Post-Merger Integration


  • Fintech
  • Financial Services
  • Insurance
  • Biopharma
  • Healthcare
  • Government

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